THE ANSWERS, WITHOUT THE RUNAROUND
Good questions.
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Everything you need to know about growing with Fiesto—from your restaurant's own ordering channel to Marketplace discovery, pricing and fulfillment.
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Getting started
Understand Fiesto and your first steps.
What does Fiesto offer restaurants?
Fiesto has two complementary products. Self Ordering helps eligible restaurants build their own branded direct-ordering channel. Fiesto Marketplace helps restaurants get discovered by local diners in participating cities. Each product has its own eligibility and pricing.
Explore Fiesto for restaurantsIs Fiesto available to restaurants in the United States and Canada?
Fiesto Self Ordering is live for eligible restaurants in both the United States and Canada. Specific onboarding, payment and delivery options depend on the restaurant and supported providers. Fiesto Marketplace is a separate offering available only in participating cities.
Explore Self OrderingIs Fiesto a POS system? Do I need to replace my POS?
Fiesto focuses on restaurant ordering, customer relationships and marketplace discovery. It is not positioned as a full POS replacement. We can discuss your current tools and specific supported workflows; compatibility with every POS provider is not guaranteed.
See how it worksWhat happens when I request a demo?
You send Fiesto your restaurant and contact details. Our team can follow up to discuss your goals, product fit, pricing and onboarding. The inquiry form does not automatically book a calendar appointment or create a merchant account.
Request a free demoSelf Ordering
Your restaurant, your brand, your direct orders.
What is Fiesto Self Ordering?
Self Ordering gives your restaurant a branded online ordering experience for direct orders. Guests can browse your menu, place eligible pickup or delivery orders and interact with your restaurant through a direct channel.
See the Self Ordering experienceHow is Self Ordering different from Fiesto Marketplace?
Self Ordering is your restaurant-branded direct-ordering channel with a subscription and direct-order commission based on your plan. Fiesto Marketplace is a local restaurant-discovery and ordering marketplace with a separate merchant agreement and commission structure. You can explore either product independently.
Explore MarketplaceCan I build relationships with my direct-order customers?
Self Ordering is designed to support direct customer relationships using the customer and marketing capabilities available with your setup. Customer information and outreach remain subject to applicable privacy law, permissions and marketing consent. Marketplace data may follow different rules.
What will customers see when ordering directly?
Your guests will see a restaurant-branded ordering experience with your menu and restaurant information. Pickup and supported delivery options can be configured based on what is available for your business. Ask for a demo to see how the experience fits your restaurant.
Walk through the ordering journeyPricing & plans
Understand subscriptions, commissions and other costs.
How much does Fiesto Self Ordering cost?
In the US, Starter is USD $99/month plus a 4% Fiesto platform commission on eligible direct orders; Growth is USD $249/month with a 0% Fiesto direct-order commission. In Canada, Starter is CAD $139/month plus 4%; Growth is CAD $349/month with 0%. Other applicable costs are separate.
Compare US and Canada plansDoes Growth’s 0% commission mean ordering is completely free?
No. The 0% refers only to Fiesto’s platform commission on eligible Self Ordering sales. The Growth subscription still applies, and payment processing, delivery, taxes, setup and optional services may have separate charges.
View the fee breakdownHow do I decide between Starter and Growth?
Starter has a lower monthly subscription with a 4% eligible direct-order commission; Growth has a higher subscription with 0% Fiesto direct-order commission. The modeled subscription-plus-commission break-even point is USD $3,750/month in the US or CAD $5,250/month in Canada, excluding other costs. Your actual needs may differ.
Try the pricing calculatorWhat costs are not included in the subscription?
Payment processing, third-party delivery, applicable taxes, setup and optional add-ons may be charged separately. We recommend reviewing the complete commercial terms for your restaurant before choosing a plan.
Review pricing detailsMarketplace
Local discovery and participation in select cities.
Is Fiesto Marketplace available in every city?
No. Fiesto Marketplace operates in participating cities and is expanding selectively. Self Ordering availability across the US and Canada does not mean Marketplace is live in every location. Contact us to ask about participation in your area.
Learn about MarketplaceDo I need a Self Ordering subscription to join Marketplace?
No. Self Ordering and Marketplace can be considered separately. Marketplace participation depends on local availability, merchant eligibility and a separate agreement; subscribing to Self Ordering is not a requirement for applying.
What commission does Fiesto Marketplace charge restaurants?
Fiesto Marketplace merchant commissions is 15%. These are not the same fees as the Self Ordering Starter or Growth plans. Consumer, delivery and other applicable charges may be separate.
Understand Marketplace economicsHow can my restaurant ask to participate in Marketplace?
Submit your restaurant and contact information through the Fiesto inquiry form. Our team can discuss whether Marketplace is operating in your city and what participation might involve. An inquiry does not guarantee listing, ranking, orders or a launch date.
Contact the Fiesto teamDelivery & operations
Fulfillment, setup and day-to-day workflows.
Can my restaurant offer both pickup and delivery?
Self Ordering supports pickup and can offer delivery where supported fulfillment is available. Delivery providers, service areas, fees and operating arrangements vary by restaurant and location.
See order and fulfillment workflowsDoes Fiesto provide its own delivery drivers everywhere?
No. Fiesto’s driver operations are limited to selected Marketplace areas. Other supported delivery services may be available where approved and covered. We will confirm the appropriate options for your restaurant rather than promise universal delivery coverage.
Can Fiesto connect to the software my restaurant already uses?
We can review your current ordering and restaurant systems during onboarding. Specific integrations must be verified individually; Fiesto does not claim universal compatibility with every POS or restaurant software provider.
How long does restaurant onboarding take?
Timing depends on your menu, branding, payment setup, restaurant workflows and any applicable integrations. The Fiesto team can discuss a launch plan for your circumstances; there is no universal guaranteed setup timeline.
Explore the onboarding journeyLET'S TALK ABOUT YOUR RESTAURANT
Still have a question?
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Tell us about your restaurant and our team can discuss how Fiesto fits your goals.